Privacy Policy

LAST UPDATED: 6/7/2022

 

Here at Hope Creek Acres our goal is to create products that are safe, effective, and easy to use. We also want our customers to feel safe about their personal information and where it might be used. This Privacy Policy describes the information we might collect about you, and how and why we use the information you give us so we can better serve you.

 

THE TYPES OF INFORMATION WE COLLECT:

   We collect information about you such as your contact information( i.e. name, email, phone), payment information, and demographic information. We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services.   

      -Contact information, such as name, email address, postal address, phone number

      -Payment information, such as credit card number, bank card numbers, cheque, and other payment details

      -Order and refund history

      -Demographic information, such as age, estimated income, household information, and occupation

      -Information about your interests, preferences, and purchase history

      -For processing a return, you may be asked to provide government issued identification numbers, such as social security number,
       national identification number, and/or driver’s license number

      -Information may be collected from you if you interact with us on social media sites, such as Facebook, Instagram, and Pinterest

      -Device and browser information including location information, MAC addresses, IP addresses, Cookies, and other online identifiers

      -If you disclose any personal information relating to other people to us or to our service providers, you represent that you have the
      authority to do so and to permit us to use the information in accordance with this Privacy Policy

 

HOW WE COLLECT INFORMATION:

   1.Online Order Information

         When you make a purchase from our website, we ask you to provide us with information about your purchase such as your name,
         email address, shipping address, phone number, and payment information.

   2.Online Accounts

        If you sign up for an online account through our website, we may ask you to provide your username, password, email address, phone number, payment card information, product preferences, past purchases, or gender. You do not have to create an online account to make a purchase. If you connect your social media account to your online account, you will share certain personal information from your social media account with us, for example, your name, email address, photo, list of social media contacts, and any other information that may be accessible to us when you connect your social media account to your online account.

   3.Communicating with us

         When you contact us about a customer service issue, or to make other inquiries, we collect the content of those communications, and any additional information about the method of communication such as phone, SMS, email, chat, or through social media platforms. For example, if you email us, we will collect your email address, if you send us a text message, we will collect your phone number, and  so on.

 

YOUR RIGHT TO CONTROL HOW YOUR PERSONAL INFORMATION GETS USED:

   You have the right to make requests regarding your personal information. You can:

      -Review the personal information we have about you or request a copy of it

      -Ask us to update or correct personal information if it is inaccurate

      -Request that we delete your personal information

      -Object to certain types of uses of your personal information

      -Make choices about receiving email marketing 

   If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns, fulfill your order, or comply with tax, audit or regulatory requirements.

 

HOW WE USE YOUR INFORMATION:

We will use your personal information to provide you with our products and services and to help us operate our business. The information we collect is used for multiple purposes. If you make a purchase on our website, we collect several types of data from you and use it in multiple ways: First, we use your shipping address to make sure that our products arrive at your door. We may also use your contact information to send you a receipt of purchase. We also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent. 

 When you visit our websites, we have a legitimate interest in using your browsing data to improve our site’s usability, and when you
engage with us online, we have a legal obligation to ensure that you are not attempting to defraud, us or our customers. We may use
your information for our own legitimate interests, to fulfill a contract with you, or to comply with legal obligations imposed on us.

 

OUR USE OF COOKIES:

    Cookies are little bits of computer code that collect data by tagging along with you while you browse. Most websites, including ours, wouldn’t work very well without certain cookies. They allow us to prevent crashes, display information, fix bugs, and ensure the security of our site (and your account). These types of cookies are often called “strictly necessary” cookies. Because they are needed for our site to work, we don’t provide you with an ability to manage the use of these cookies. But you can remove them by using your browser settings. Keep in mind that certain features of our site may not be available to you.

 

INFORMATION RETENTION:

   We will retain your personal information for as long as needed to provide the service to you (for example, as long as you have an online account with us) or as needed to fulfill our own obligations(like making sure we can get your order to your door), such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security.

 

HOW TO CONTACT US:

   Please get in touch with us if you have any questions about this Policy, the practices of our website, or your dealings with us, or would like to opt-out of uses of your information.  You may contact us through the following means:

                - email- hopecreekdesigns@protonmail.com

                - You may also fill out our contact us page with “Privacy” in the subject line.

 

THIRD PARTY SERVICES:

   This document only addresses the use and disclosure of information we collect from you. Other sites accessible through our Site have their own privacy policies and data collection, use and disclosure practices. Please consult each site’s privacy policy. We are not
responsible for the policies or practices of third parties. You should contact these third parties directly if you have any questions about
their use of the information that they collect.

 

INHERENT ONLINE RISKS:

   Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we use reasonable efforts to protect your information, we want you to understand and be aware that: (a) there are security and privacy risks and limitations of the Internet that are beyond our control; (b) the security, integrity and privacy of any and all information and data  exchanged between you and us through this site cannot be fully guaranteed. Please note that we will never email you asking for account information like your user name, date of birth, credit card information, or other personal information. If you received a suspicious email that appears to be from us please contact us.

 

CHANGES TO THIS PRIVACY POLICY:

   We may change this policy at any time.  Such changes, modifications, additions or deletions will be effective immediately upon posting the revised policy on this page.  The date of the last revision of this policy is set forth above at the top of this page and should be checked by you periodically. Your continued use of the site after such changes will constitute your acknowledgment of the updated
policy.